Key Performance Indicators
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Key Performance Indicators (KPIs) are key metrics that are used in your organization to ensure the entire company is working to deliver on the goals of you, the owner. Importantly, all the KPIs need to build on one another towards the company’s goals. For example, the lowest level of person in your organizational chart should have Key Performance Indicators that support the supervisor or person above them in the organizational chart, so that if the KPIs are being met by someone at the lowest level in the organization, the person immediately above them will be supported and helped in making their KPIs as well. Let me take a minute and share with you what the KPIs are like. Each person in an organization should have 3 to 5 metrics, or KPIs, that they are delivering on, on a periodic basis. Now typically for those folks in your organization that are in the lower levels of the organizational chart, they will have daily or possibly weekly KPIs. Whereas on the other end of the spectrum, you have leaders of your organization, such as Directors, Presidents, and Chief Operation Officers or Chief Executive Officers that may have monthly, quarterly or even annual KPIs that the are trying to meet. The KPIs are best created after the organization’s strategy are formulated by the leader and the roles in the organization are clearly defined. For example, if you have a community manager role in your organization, and that community manager is responsible for doing compliance as well as facilitating board meetings, as well as approving invoices on a weekly basis, then their KPIs need to indicate or represent those activities being achieved successfully. Alternatively, if you divide those tasks amongst community managers, compliance coordinators, and community specialists in your organization, you would divide those key metrics or key measurements into each of those three roles’ areas, so that each of them could be measured and report on their KPI’s success on a weekly or monthly basis.
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